AI Is Crucial to Infrastructure and IT Operations but Only If It's Done Right, Gartner Report Says
ITPro, Monday, October 26th, 2026
A Gartner survey finds I&O leaders prioritizing scaled AI adoption, with agentic AI expected to drive autonomous IT operations by 2030.
Gartner surveyed 272 heads of infrastructure and operations, and 58% said scaling AI proofs of concept into I&O adoption is an important priority for the next 12 months.
Gartner identifies five AI trends for improving efficiency and costs, led by agentic AI for incident triage, change validation and remediation.
Almost no organizations now run AI agents with minimal human involvement in IT operations, but Gartner expects half will by 2030.
VP analyst Jonathan Forest advises focusing on a small number of strategic investments and warns that rising token consumption may create unexpected costs.