Salesforce, Friday, August 21st, 2026
What's the Real Cost of Disconnected Data? Here Are the Numbers
Salesforce surveyed 3,450 commerce professionals across 20 countries to quantify what fragmented data actually costs.
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221 articles · page 1 of 5
Salesforce, Friday, August 21st, 2026
Get Your Free Customer Onboarding Template Right Here
Salesforce offers free customer onboarding templates aimed at improving retention from the start of the relationship.
more → Salesforce, Thursday, August 20th, 2026
The Mobile Worker Crisis: Solving Turnover and Disconnection in the Field
Salesforce reports two-thirds of field service organizations saw rising mobile worker turnover, driven by lack of support.
more → Salesforce, Thursday, August 20th, 2026
Spy vs. Spy at Machine Speed: Inside the Agentic AI Arms Race
Salesforce examines JadePuffer, a ransomware attack in which an autonomous agent carried out the whole technical intrusion.
more → Salesforce, Thursday, August 20th, 2026
Requirements Are Not Marching Orders: Read Them Like an Architect
Salesforce argues architects should decompose requirements into why, what and how rather than implementing them literally.
more → Salesforce, Thursday, August 20th, 2026
Introducing Slack Code
Salesforce launches Slack Code, a dedicated code channel where teams and AI agents write, review and ship code together.
more → Salesforce, Thursday, August 20th, 2026
From Alliance to Apache: The Next Chapter for Open Semantics
The Open Semantic Interchange entered the Apache Incubator as Apache Ossie, backed by a coalition of 50+ data and AI leaders.
more → Salesforce, Thursday, August 20th, 2026
Data 360 Headless: Extend the Power of Data 360 to Any Agent, App, or Dev Tool
Salesforce extends Data 360 through headless access so external agents, apps and developer tools can query governed data.
more → Salesforce, Wednesday, August 19th, 2026
Salesforce Turns Enterprise Applications Into Enterprise Capabilities
Salesforce expands Headless 360 so every Salesforce cloud becomes a reusable capability any authorized AI agent can call.
more → Salesforce, Thursday, August 13th, 2026
The Experimentation Phase of AI Is Over. Here's What Commerce Leaders Are Focusing on Now
A survey of 3,400 commerce leaders finds the AI experimentation phase over and operations scaling.
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Salesforce, Wednesday, August 12th, 2026
Agentic AI Workforce Is More Than Doubling Year on Year, Says Salesforce
Salesforce's Agentic Enterprise Index finds customers more than doubled their agentic workforces year on year.
more → Salesforce, Tuesday, August 11th, 2026
Why Headless Architecture Is the Future of ITSM (and Why CIOs Are Choosing Buy + Build)
Salesforce argues headless architecture and a buy-plus-build approach are the future of agentic ITSM.
more → Salesforce, Saturday, July 25th, 2026
Agentic Transformation Pitfall: The Confident, Wrong Answers
How certified data, AI Skills, and Tableau MCP reduce confident but wrong answers from AI agents.
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Salesforce, Friday, July 24th, 2026
Employee Agents Vs. Customer-Facing Agents? Spot the Differences
How small teams can tell employee-facing agents from customer-facing agents and choose the right one.
more → Salesforce, Thursday, July 23rd, 2026
Toward Self-Improving Agents
Why winning AI agents will be those that learn from their own outcomes, not just the best model.
more → Salesforce, Thursday, July 23rd, 2026
The Anatomy of an Agentic ITSM Workflow
Breaking down how an agentic ITSM workflow speeds employee onboarding and IT service tasks.
more → Salesforce, Thursday, July 23rd, 2026
Real-Time Engagement with Time Spent Tracking in Data 360 with Web SDK
Using the Web SDK to capture attention duration in Data 360 for richer real-time engagement.
more → Salesforce, Wednesday, July 22nd, 2026
How Salesforce Pilots Its Own Software
Salesforce's customer zero approach puts 75,000 employees on products before customers see them.
more → Salesforce, Wednesday, July 22nd, 2026
Build vs. Buy CRM in 2026: The True Cost Comparison
Why building a custom CRM often costs more than it appears versus buying a platform.
more → Salesforce, Wednesday, July 22nd, 2026
Architecting Secure Agent Connectivity: A Guide to Choosing Between MCP and APIs
A Think Like an Architect recap on securely exposing enterprise data to AI agents via MCP or APIs.
more → Salesforce, Tuesday, July 21st, 2026
How to Know If You've Outgrown Your CRM: Plus 10 Tips to Keep Growing
Signs you have outgrown your CRM, plus 10 tips to keep growing.
more → Salesforce, Tuesday, July 21st, 2026
Your Agents Are Getting More Capable. Is Your Observability Tooling Keeping Up?
Agentforce Observability adds context-based session scoring and multi-agent traces, free for all customers.
more → Salesforce, Tuesday, July 21st, 2026
Beyond Keywords: How Agentic Commerce Search Understands True Shopper Intent
How new agentic commerce search interprets natural-language shopper intent beyond keywords.
more → Salesforce, Tuesday, July 21st, 2026
5 Reasons to Upgrade Your Agent to Agent Script
Five reasons to move agents from the legacy Agentforce Builder to the new Agent Script-powered builder.
more → Salesforce, Monday, July 20th, 2026
Slack Hacks for Founders: Stop the Meeting Madness
Slack tips for founders to cut down on unnecessary meetings.
more → Salesforce, Wednesday, July 8th, 2026
Manufacturing and Supply Chain in the Agentic Era
Salesforce shares lessons on moving manufacturers from AI experiments to scalable, governed business impact.
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Salesforce, April 27,2026
How To Design A High-Scale Multi-Cloud Incident Journey
Learn how to design personalized customer engagement using Salesforce with MuleSoft, Agentforce, and Agentforce Marketing.
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Salesforce, Wednesday, February 11th, 2026
Healthcare Is Short On People, But AI Is Closing The Gap
AI agents in healthcare relieve clinicians of administrative burdens and improve access for underserved communities. Here are four examples.
more → Salesforce, Wednesday, February 11th, 2026
Seven ServiceNow Alternatives For Small Businesses And Startups
We rounded up the best, budget-friendly alternatives to ServiceNow for your SMB.
more → Salesforce, Tuesday, February 10th, 2026
Digital-First Small Businesses Are Better Prepared For The Future: Here's How
Learn how to future-proof your small business by taking a digital-first approach. Here's how.
more → Salesforce, Friday, January 30th, 2026
From Detection To Dispatch: Why Utility Drone Operations Need A Unified Platform
Utilities are drowning in drone data - thousands of images from recurring inspections. Without a unified operations platform, none of it leads to action.
more → Salesforce, Friday, January 30th, 2026
How To Write A Mission Statement
Learn how to craft a mission statement that captures your business, with this quick guide.
more → Salesforce, Thursday, January 29th, 2026
Semrush And Salesforce: SEO Partners Helping Growing Businesses
Connect your SEO tools to your CRM to experience the full power of customer data.
more → Salesforce, Tuesday, January 27th, 2026
7 Ways Slack And CRM Speed Up Sales For Small Businesses
Are you still managing your pipeline in a spreadsheet, while your customer conversations live in email and Slack? That disconnect is a bottleneck.
more → Salesforce, Monday, January 26th, 2026
How AI Audience Targeting Is Supercharging SMBs
AI is changing how small teams connect with customers - and AI audience targeting is up first in the spotlight.
more → Salesforce, Friday, January 23rd, 2026
Salesforce Trusted Partners: Architects Of The Agentic Enterprise
Choosing an AI path is one of the hardest decisions a leader has to make right now, and the options can feel endless. But while the 'how' of AI architecture is complex by nature, searching for 'who' to deliver the right expertise shouldn't be.
more → Salesforce, Thursday, January 22nd, 2026
Security As A Shared Responsibility Between Provider And Customer
We follow the Shared Responsibility Model and believe security is a shared responsibility between Salesforce and its customers.
more → Salesforce, Thursday, January 22nd, 2026
From Zero To Agentic Enterprise: A Startup's Guide To Salesforce AI
Learn how growing businesses are scaling with agentic AI solutions without compromising trust.
more → Salesforce, Wednesday, January 21st, 2026
How AI Support Keeps Humans In the Loop (HitL) for Small Business Success
AI is helping small businesses by giving them superpowers in entirely new ways, not replacing them.
more → Salesforce, Friday, January 16th, 2026
The AI Development Guide To Choosing The Right Sandbox
There's a sandbox for each step of the AI agent and application development process - from ideation to testing, here's how to choose the right environment.
more → Salesforce, Tuesday, January 13th, 2026
With Proactive Service, Answers Find Your Customers - Before They Ask
Stop playing catch-up. Deliver hyper-personalized agentic support that anticipates customer needs, solves issues before they happen, and drives immediate results for your business.
more → Salesforce, Tuesday, January 13th, 2026
How The #1 DevOps Platform Accelerates Your Development Cycle
Ranked as a G2 Leader for DevOps Platforms, the Agentforce 360 Platform is helping teams deploy innovation quickly and securely.
more → Salesforce, Monday, January 12th, 2026
6 Easy Ways To Boost Business Performance With Salesforce
Take control of your business growth with these practical steps to improve performance.
more → Salesforce, Friday, January 9th, 2026
Freemium Business Model Explained: Level Up Your Launch
So, what's the freemium model all about? It may be just what your business needs.
more → Salesforce, Thursday, January 8th, 2026
6 Ways Agentforce 360 Is Helping Small Businesses And Startups
Startups run on determination, but the constant demand to do more with a small team can be challenging. Each day feels like a race to get everything done without overburdening you or your team. That's why you need a solution that works just as hard as you do. And what better way to lighten the load than with artificial intelligence (AI) tools that are built to help you grow fast?
more → Salesforce, Thursday, January 8th, 2026
3 Ai-Supported Ways To Turn Contact Center Supervisors Into Indispensable Leaders
Contact center management is evolving from manual oversight to AI-powered. Leaders need to step up how they drive performance and operations.
more → Salesforce, Thursday, January 8th, 2026
Salesforce Shares AI Fluency Playbook
Salesforce today published an AI Fluency Playbook, a guide the provider of software-as-a-service (SaaS) applications hopes will be used to accelerate adoption of artificial intelligence (AI) agents.
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Salesforce, Wednesday, January 7th, 2026
Guide To Understanding Multi-Language Support In Agentforce
This deep-dive guide examines the architecture and configuration for Agentforce's multilingual agent support.
more → Salesforce, Wednesday, January 7th, 2026
Beyond Bookkeeping: Financial Tools For Small Businesses
Level up your finances and get on the path to growth with these finance tools for SMBs and startups.
more → Salesforce, Tuesday, January 6th, 2026
The Future Of Business Is Fast: Watch For These 3 Tech Trends
The Trends in Technology Report by Salesforce covers the future AI movement across small and growing businesses, including data, CRM, and AI agents.
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