Customer Experience, AI, and The New Customer Economy (Sept. 17th)
Thursday, September 17th, 2026: 6:00 PM to 8:00 PM
Why do customers leave - even when companies think they're doing everything right? Peter Shankman's customer experience keynote combines real-world case studies, data-backed insights, and genuinely funny storytelling to show sales teams, marketing leaders, and customer success organizations exactly what separates businesses customers love from those they abandon.
General Provision Downtown, Fort Lauderdale
His talks are high-energy, immediately actionable, and consistently rated among the best of any conference. Thursday, September 17th, from 6:00 pm to 8:00 pm at General Provision.
ABOUT PETER
Peter Shankman has never fit the mold, and that's exactly why audiences love him. Known for his quick wit and larger-than-life energy, he turns rooms full of strangers into fully engaged audiences — not through a scripted, cookie-cutter approach, but by connecting with people on the fly, making every keynote different and every audience feel like they're talking with a trusted friend who happens to be one of the world's most dynamic thinkers.
Hosted by South Florida Interactive Marketing Association