Salesforce, Saturday, July 25th, 2026
Agentic Transformation Pitfall: The Confident, Wrong Answers
How certified data, AI Skills, and Tableau MCP reduce confident but wrong answers from AI agents.
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Vol 340 · Issue 4
Salesforce — Archive · Vol 340 Issue 4
13 articles that week
Salesforce, Friday, July 24th, 2026
Employee Agents Vs. Customer-Facing Agents? Spot the Differences
How small teams can tell employee-facing agents from customer-facing agents and choose the right one.
more → Salesforce, Thursday, July 23rd, 2026
Toward Self-Improving Agents
Why winning AI agents will be those that learn from their own outcomes, not just the best model.
more → Salesforce, Thursday, July 23rd, 2026
The Anatomy of an Agentic ITSM Workflow
Breaking down how an agentic ITSM workflow speeds employee onboarding and IT service tasks.
more → Salesforce, Thursday, July 23rd, 2026
Real-Time Engagement with Time Spent Tracking in Data 360 with Web SDK
Using the Web SDK to capture attention duration in Data 360 for richer real-time engagement.
more → Salesforce, Wednesday, July 22nd, 2026
How Salesforce Pilots Its Own Software
Salesforce's customer zero approach puts 75,000 employees on products before customers see them.
more → Salesforce, Wednesday, July 22nd, 2026
Build vs. Buy CRM in 2026: The True Cost Comparison
Why building a custom CRM often costs more than it appears versus buying a platform.
more → Salesforce, Wednesday, July 22nd, 2026
Architecting Secure Agent Connectivity: A Guide to Choosing Between MCP and APIs
A Think Like an Architect recap on securely exposing enterprise data to AI agents via MCP or APIs.
more → Salesforce, Tuesday, July 21st, 2026
How to Know If You've Outgrown Your CRM: Plus 10 Tips to Keep Growing
Signs you have outgrown your CRM, plus 10 tips to keep growing.
more → Salesforce, Tuesday, July 21st, 2026
Your Agents Are Getting More Capable. Is Your Observability Tooling Keeping Up?
Agentforce Observability adds context-based session scoring and multi-agent traces, free for all customers.
more → Salesforce, Tuesday, July 21st, 2026
Beyond Keywords: How Agentic Commerce Search Understands True Shopper Intent
How new agentic commerce search interprets natural-language shopper intent beyond keywords.
more → Salesforce, Tuesday, July 21st, 2026
5 Reasons to Upgrade Your Agent to Agent Script
Five reasons to move agents from the legacy Agentforce Builder to the new Agent Script-powered builder.
more → Salesforce, Monday, July 20th, 2026
Slack Hacks for Founders: Stop the Meeting Madness
Slack tips for founders to cut down on unnecessary meetings.
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